Cover

Copyright

Contents

List of Figures and Tables

About the author

Abbreviations

Glossary

Preface

Preamble

INTRODUCTION AND PURPOSE

Why have business continuity?

What exactly is a ‘continuity plan’?

Business continuity - planning or management?

Why does continuity management fail?

A real-life continuity plan

Outages in practice

The BCM lifecycle

1 GENERAL ISSUES IN CONTINUITY MANAGEMENT

Some terminology

Standards

Regulatory issues

Availability, uptime and reliable components

The downtime myth

Application and asset approach

It won’t happen to us

Disasters

The cost of failure

The cost of success

Customer satisfaction

Some industries are different

2 IN PRACTICE – THE FOUNDATIONS

Company strategy

Continuity strategy

Business continuity policy

Planning

3 BUSINESS IMPACT ANALYSIS

Introduction

The objectives of the BIA

Level of detail and scope

Critical success factors

Assessing impact

Revenue at risk

Questionnaires

Tools

The process in detail

4 THE BUSINESS IMPACT ANALYSIS REPORT

5 THREATS, RISKS AND RISK ANALYSIS

Introduction

In practice

Risk lifecycle

6 SUPPORTING FUNCTIONS AND DEPARTMENTS

The special cases of IT and Facilities

General issues with IT recovery architectures

IT considerations

Procurement considerations

Human Resources considerations

Facilities considerations

Finance considerations

7 SCENARIOS

Scenarios and capability

8 PROCEDURES – THE LAST THING TO DO IS THINK

IT procedures

9 TESTING AND STAYING FRIENDS

In-depth analysis

Desk testing

Live testing

10 AUDIT

Test logs

Stakeholder management

Auditing yourself

11 IMPLEMENTATION AND GOVERNANCE

A governance framework

Job descriptions

Incident and escalation management

Escalation structure

12 COMMUNICATIONS

13 TRAINING

14 ORGANISATIONAL ISSUES

Where does BCM fit in an organisation?

Keeping the plan up-to-date

15 BUSINESS CONTINUITY AND THE CLOUD

16 LESSONS TO LEARN

17 CONCLUSION

APPENDIX 1: REFERENCE DATA

APPENDIX 2: TEMPLATES

BIA questionnaire template

Threat/risk questionnaire template

INDEX

Back Cover