World Class IT Service Delivery
( 1 )
Publication series ：1
Author： Wheatcroft Peter
Publisher： BCS Learning & Development Limited
Publication year： 2007
E-ISBN: 9781780170343
P-ISBN(Paperback): 9781902505824
Subject： C93 Management;F2 Economic Planning and Management;F224-39 computer applications
Keyword： 电子计算机的应用,管理学,经济计划与管理
Language： ENG
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Description
This book is a distillation of best practices in IT service delivery and demonstrates the factors that enable organisations to achieve world class standards. The book is for IT managers, executives and consultants. It supports the ISEB Service Management Certificate and other IT service management courses.