Enterprise Content Management :A Business and Technical Guide ( 1 )

Publication subTitle :A Business and Technical Guide

Publication series :1

Author: A. Cameron   Stephen  

Publisher: BCS Learning & Development Limited‎

Publication year: 2011

E-ISBN: 9781780170794

P-ISBN(Paperback): 9781906124670

Subject: F2 Economic Planning and Management;TP3 Computers

Keyword: 计算技术、计算机技术,经济计划与管理

Language: ENG

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Description

The enterprise content management tools and strategies introduced in this book enable the capture, management, storage and delivery of an organisations information. The book is essential reading for executives contemplating or managing their information strategies and for enterprise architects involved in the delivery of ECM solutions.

Chapter

List of figures and tables

About the author

Foreword

Glossary

Preface

STRUCTURE

Business and technical perspectives

Project lifecycle perspective

PART 1:ECM BUSINESS GUIDE

INTRODUCTION

Definition of ECM

A short history of ECM

The future of ECM

Summary

1 CONTENT LIFECYCLE

ECM acquisition

ECM storage

ECM delivery

The history of information consumption

Case study: WikiLeaks

Measuring and valuing content

Summary

2 ORGANISATIONS

Relevance and retention of information

Timing and throughput of information

Contribution and responsibility for information

Ubiquity of information

Analysis and meaning of information

Summary

3 CONTENT MATURITY MODEL

The five stages of the content maturity model

Dimensions of the content maturity model

Stages of the content maturity model

Summary

4 COMPLIANCE AND GOVERNANCE

Corporate governance

Compliance

Records management

Summary

5 DEVELOPING A BUSINESS CASE

Structure of the business case

Reasons for adopting ECM

Options for managing change

Tangible and intangible ECM benefits

Developing a road map

Realising ECM benefits

Summary

PART 2: ECM TECHNICAL GUIDE

6 ARCHITECTURE AND TECHNOLOGY

Stakeholder challenges

An ECM technology review

Architectures

Service oriented architecture

ECM service components

Case study: finance industry

Summary

7 STORAGE

Business alignment

Increasing capacity

Managing tiers of storage

Valuing data

Storage medium

Storage technologies

Storage repositories

Summary

8 MANAGING CHANGE

Representations to concepts

The creation of ideas

Changing roles

Managing cultural change

Summary

9 TRANSFORMATION

Organisations’ content and exchange frameworks

Create a content and information strategy

Transformation planning avoids organisational stress

Bringing dimensions into alignment

Transitioning through stages

Summary

10 COMPLIANCE AND GOVERNANCE FRAMEWORK

Trust and privacy policies

Destruction policies

Enterprise and universal availability

Security

Data governance

Records management

Summary

11 BUSINESS AND PROGRAMME DELIVERY

Building the business case

Programme and project management

Breaking implementation into manageable steps

Delivery challenges

Classification process

SUMMARY

12 FUTURE TRENDS

Collaborative technologies

Semantic structures

Attribute acquisition

Business intelligence

Cloud computing and SaaS

BIBLIOGRAPHY

Books

Articles

Internet References

Official publications

INDEX

Back Cover

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