Communicating Consumer Complaints: Message Content and its Perceived Effectiveness

Author： Bolkan San Griffin Darrin J. Goodboy Alan K.

ISSN： 0146-3373

Source： Communication Quarterly, Vol.62, Iss.3, 2014-07, pp. : 357-380

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

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