New development: Reintroducing the zone of indifference: disengaging the cogs of public service performance and citizen satisfaction

Author： Charbonneau Étienne   Kim Younhee   Henderson Alexander C.  

Publisher： Routledge Ltd

ISSN： 0954-0962

Source： Public Money & Management, Vol.34, Iss.4, 2014-07, pp. : 305-308

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