Analysis of management practices in performance-based outsourcing contracts

Author： Lazzarotto Bruna Omizzolo   Borchardt Miriam   Pereira Giancarlo   Almeida Caroline  

Publisher： Emerald Group Publishing Ltd

ISSN： 1463-7154

Source： Business Process Management Journal, Vol.20, Iss.2, 2014-04, pp. : 178-194

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