BPM for change management: two process diagnosis techniques

Author： Pádua Silvia Inês Dallavalle de Costa Janaina Mascarenhas Hornos da Segatto Mayara Júnior Melchior Aparecido de Souza Jabbour Charbel José Chiappetta

Publisher： Emerald Group Publishing Ltd

ISSN： 1463-7154

Source： Business Process Management Journal, Vol.20, Iss.2, 2014-04, pp. : 247-271

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