This is Service Design Thinking
：Basics-Tools-Cases
( 1 )
Publication subTitle ：Basics-Tools-Cases
Publication series ：1
Author： Stickdorn Marc;Schneider Jakob
Publisher： BIS Publishers
Publication year： 2012
E-ISBN: 9789063693169
P-ISBN(Paperback): 9789063692797
P-ISBN(Hardback): 9789063692797
Subject： TB47 Industrial Design
Keyword： 一般工业技术,贸易经济,经济计划与管理
Language： ENG
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Description
How to design and market services to create outstanding customer experiences. The first practical book for companies, insitutions and governments that deliver a service.