Author： SouzaRodrigo PaivaDepartment of Controllership and Accounting University of São Paulo São Paulo Brazil GuerreiroReinaldoDepartment of Controllership and Accounting University of São Paulo São Paulo Brazil Marcos Paulo Valadares OliveiraDepartment of Business Administration Universidade Federal do Espírito Santo Vitória Brazil
Publisher： Emerald Group Publishing Ltd
E-ISSN： 1758-4116|21|3|466-481
ISSN： 1463-7154
Source： Business Process Management Journal, Vol.21, Iss.3, 2015-06, pp. : 466-481
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