Author： DaulatkarSonalDepartment of Technology Management National Institute of Industrial Engineering Mumbai India SanglePurnima S.Department of Information Technology Management National Institute of Industrial Engineering Mumbai India
Publisher： Emerald Group Publishing Ltd
E-ISSN： 1758-4116|21|3|482-516
ISSN： 1463-7154
Source： Business Process Management Journal, Vol.21, Iss.3, 2015-06, pp. : 482-516
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