Author： Zhixiang Chen Department of Management Science School of Business Sun Yat-Sen University Guangzhou ChinaDepartment of Management Science School of Business Sun Yat-Sen University Guangzhou China
Publisher： Emerald Group Publishing Ltd
E-ISSN： 1758-4116|21|5|1015-1039
ISSN： 1463-7154
Source： Business Process Management Journal, Vol.21, Iss.5, 2015-09, pp. : 1015-1039
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