Contents

Acknowledgements

About the author

Introduction

Prevalence of recognition programmes

Chapter summary

1 Non-cash overview

Conclusion

Key jobs to do

2 Why recognition is important

Recognition over time

Motivation theories

Recognition and engagement

Recognition in organizations

National awards

Conclusions

Key jobs to do

3 What and when should you recognize?

When to recognize people

Key jobs to do

4 How should you recognize people?

Who values receiving recognition most?

Who should do the recognizing?

Recognition as a management practice

Peer recognition

Customer recognition

More formal approaches

Cash versus non-cash

Creating winners, not losers

Key jobs to do

5 Designing your recognition programme

Defining objectives and successful outcomes

What sort of recognition programme?

Review what’s there

Maximizing effectiveness

Name of the programme

Building a series of programmes over time

Using third-party providers

Regular review

Key jobs to do

6 The cost and effectiveness of recognition programmes

What should you budget for recognition programmes?

Tax and national insurance

Key jobs to do

7 How do recognition programmes fit with HR?

Recognition and reward

Recognition and performance management

Recognition and learning and development

Role of HR and line management

Key jobs to do

8 Using non-cash as an incentive

Motivation theories

Time span

Types of non-cash award

Integrated use of non-cash incentives

Other non-cash incentives

Key jobs to do

9 Conclusions and action plan

Action plan

Key jobs to do

10 Case studies

3

BIS

Comet Group plc

Edexcel

Great Ormond Street Hospital

Haringey Council

KPMG

Prudential

British Sky Broadcasting Group plc

Standard Chartered Bank plc

References

By individual authors

Other

Index