Cover

Contents

List of figures

List of tables

Acknowledgements

Introduction

Aims

Audience

Structure

References

Part One The context of consultancy

01 The nature and value of consultancy

Introduction

The structure and dynamics of the global consulting world

Why do we need consultancy for change?

Summary

References

02 Roles and responsibilities of consulting

Introduction

Types of consultancy

External vs internal consultancies

Summary

Implications for managers and consultants

Note

References

Part Two The consultancy for change cycle

03 Preparation and contracting

Introduction

The consultancy for change cycle

Initial contact

Contracting

Summary

Implications for consultants

References

04 Diagnosing the need for change

Introduction

The importance of diagnosis

The diagnostic process

Collecting data

Making sense of data

Feedback of findings to clients

Summary

Implications for consultants

References

05 Designing and delivering interventions

Introduction

Interventions

Identifying interventions

Design of interventions

Types of OD interventions

Summary

Implications for consultants

References

06 Transition

Introduction

The need for transition

Transition activities

Sustaining change

The ongoing consulting relationship

Summary

Implications for consultants

References

Part Three Consultancy capabilities

07 Building capabilities for consulting

Introduction

Individual capabilities for consultancy

Key capabilities for consulting for change

Summary

Implications for consultants

References

08 The ethical side of consultancy

Introduction

Business ethics

Individual or institutional responsibility

The ‘dark side’ of consultancy

Ethical approaches to change

Ethics in the consulting cycle

Ethical practices for consulting for change

Addressing ethical issues

Summary

Implications for consultants

References

09 Conclusions and reflections

References

Index