Contents

Foreword

Foreword

Acknowledgements

Introduction

01 What is emotional intelligence?

It’s all about performance

What is emotional intelligence?

How many brains have you got?

Emotional intelligence – two aspects

Can you improve your emotional intelligence?

Measuring EI

Sustainable change takes time

Different approaches to EI

02 What is coaching?

What is coaching?

Why coaching?

What does great coaching look like?

What next? What does the future of coaching look like?

03 The importance of emotional intelligence in coaching

What’s wrong with coaching?

The emotionally intelligent coach

Life positions: the foundations to successful coaching

04 The fast track to performance and profitability

Paying the price of negativity

The potential and performance equation

Individual performance

Team performance

Organizational performance

The evidence

Measuring the impact: what’s your ROI?

05 Developing your emotional intelligence

Self-regard

Regard for others

Self-awareness

Awareness of others

06 Understanding and working with values, beliefs and attitudes

Inside-out performance

Values

The impact of values

Why values matter

The role of values within coaching

Values at work in organizations

Attitudes and beliefs

The values, attitudes and behaviour link

Defining organizational values, attitudes and behaviours

07 Core coaching skills

Do you hear what I hear?

EI listening

Emotionally intelligent questioning

Questioning and the EI coach

EI empathy

Rapport

Coaching models

08 How goals flow from values to action

Everything starts as an idea

Connect emotionally with your goals

It’s all about mind over matter

Is working SMARTER the only way?

Goals are vehicles for living our values

How goals flow from values to action

09 The coaching toolkit

Agreement and contract

Coaching models

Coaching Questions

10 Coaching ethics and best practice

What attracts us to become coaches?

So, what does best practice mean to you?

Cracking the code

What constitutes best practice for the emotionally intelligent coach?

How was it for you?

Supervision – the helicopter view

Appendix 1. Interview with Sir John Whitmore

Appendix 2. Interview with Dr Patrick Williams

Appendix 3. Interview with Tim Gallwey

Appendix 4. Interview with Kirsten M Poulsen, EMCC

Index