Contents

Acknowledgements

Part One Why change?

01 The need for results from change

The cost of failed change

How to build successful change management capability

Change is not negative

References

02 Business alignment

Theory of change

Business alignment

Summary of key points

References

03 Current failures of behavioural change

No ownership of the change

Little understanding of what’s needed after the change

Loss of control for those involved in the change

Little appreciation of the difference between reinforcement and reflection

Summary of key points

References

Part Two TLA process and theory

04 The TLA process and applications

TLA evolution and results

TLA as a lever for change

Change requires reflection

Creating the environment for change

Stages of TLA

Summary of key points

Reference

05 Preparation

The anatomy of change

The need for the right mindset

The TLA Action Plan

The TLA Change Agreement

Summary of key points

References

06 ACTION conversation

TLA vs traditional coaching

The ACTION Conversation Model

Summary of key points

Reference

Part Three Evaluation

07 Evaluation planning

The ROI Methodology

Purpose and objectives

Evaluation plans

Summary of key points

Reference

08 Data collection

Methods and instruments for data collection

Sources of data

Timing of data collection

Summary of key points

References

09 Data analysis

Isolating the impact of change

Converting data to monetary value

Tabulating fully loaded costs

Calculating ROI

Defining intangible benefits

Summary of key points

References

10 Reporting results

Detailed evaluation reports

Meetings

Routine publications

Routine feedback on progress

The communication plan

A word of caution

Guidelines for reporting results

Summary of key points

Reference

Part Four TLA in practice

11 Making TLA work

Asking power questions

Being listening

Using intuition effectively

Summary of key points

12 Making TLA work

Helping identify and get in the ‘gap’

Solution for Scenario 1: OARBED

Solution for Scenario 2: Off the Fence

Solution for Scenario 3: The Panel of Three process

Summary of key points

References

13 How to roll out TLA in line with the alignment model

WHO rolls out TLA?

WHEN TLA needs to support change

HOW to roll out TLA effectively

Summary of key points

14 Case study

Opportunity for change

The change: a new IT solution

Business alignment and the approach to change

Installation and training

TLA after the change

Common barriers that TLA helped overcome

Outcomes and evaluation

15 Case study

Opportunity for change

The change: workshops for mature staff

Aligning with the business

TLA after the change

Outcomes and evaluation of the initiative

References

Appendix 1

Appendix 2

Appendix 3

Index