Contents

List of Figures

List of Tables

About the authors

Preface

Part one Concepts of logistics and distribution

01 Introduction to logistics and distribution

Introduction

Scope and definition

Historical perspective

Importance of logistics and distribution

Logistics and supply chain structure

Summary

02 Integrated logistics and the supply chain

Introduction

The total logistics concept

Planning for logistics

The financial impact of logistics

Globalization and integration

Integrated systems

Competitive advantage through logistics

Logistics and supply chain management

Summary

03 Customer service and logistics

Introduction

The importance of customer service

The components of logistics-related customer service

Two conceptual models of service quality

Developing a customer service policy

Levels of customer service

Measuring customer service

Service level agreements

The customer service explosion

Summary

04 Channels of distribution

Introduction

Physical distribution channel types and structures

Channel selection

Outsourcing channels

Summary

05 Key issues and challenges for logistics and the supply chain

Introduction

The external environment

Manufacturing and supply

Logistics and distribution

Retailing

The consumer

Summary

Part two Planning for logistics

06 Planning framework for logistics

Introduction

Pressures for change

Strategic planning overview

Logistics design strategy

Product characteristics

The product life cycle

Packaging

Unit loads

Summary

07 Logistics processes

Introduction

The importance of logistics processes

Logistics process types and categories

An approach to process design and redesign

Tools and techniques

Summary

08 Supply chain segmentation

Introduction

Product segmentation

Demand and supply segmentation

Marketing segmentation

Combined segmentation frameworks

Two-tier supply chains

Implementation

Summary

09 Logistics costs and trade-off analysis

Introduction

The role of distribution centres and warehouses

Cost relationships

Summary

10 Logistics network planning

Introduction

A planned approach or methodology

Initial analysis and option definition

Logistics modelling: logistics options analysis

Evaluate results, develop implementation plan

Practical considerations for site search

Summary

11 Logistics management and organization

Introduction

Logistics relationships with other corporate functions

Logistics organizational structures

Organizational integration

The role of the logistics or distribution manager

Payment schemes

The selection of temporary staff and assets

Summary

12 Omnichannel fulfilment

Introduction

Issues

Food retailing

Non-food retailing

Summary

13 Manufacturing logistics

Introduction

Typology of operations

Manufacturing resource planning (MRPII)

Material requirements planning (MRP)

The MRP system

Flexible fulfilment (postponement)

The effects on distribution activities

Future developments

Summary

Part three Procurement, inventory and demand forecasting

14 Procurement and supply

Introduction

The procurement cycle

The scope of procurement

Setting the procurement objectives

Managing the suppliers

Expediting

Procurement performance measures

Collaborative planning, forecasting and replenishment

Factory gate pricing

E-procurement

Corruption

Summary

15 Inventory: the basic concepts

Introduction

The need to hold stocks

Types of stockholding/inventory

Stockholding policy implications for other logistics functions

Inventory costs

Reasons for rising inventory costs

Inventory replenishment systems

The reorder point and safety stock

The bullwhip or Forrester effect

The economic order quantity

Summary

16 Inventory and the supply chain

Introduction

Problems with traditional approaches to inventory planning

Different inventory requirements

The lead-time gap

Inventory and time

Analysing time and inventory

Summary

17 Inventory planning and demand forecasting

Introduction

Inventory planning horizons

Demand forecasting

Qualitative forecasting methods

Quantitative forecasting methods

Inventory planning for manufacturing

Inventory planning for retailing

Summary

Part four Warehousing and storage

18 Principles of warehousing

Introduction

The role of warehouses

Warehouse operations

Costs

Packaging and unit loads

Summary

19 Storage and handling systems (palletized)

Introduction

Pallet movement

Pallet stacking

Palletized storage

Palletized storage – comparison of systems

Rack safety

Summary

20 Storage and handling systems (non-palletized)

Introduction

Small item storage systems

Truck attachments

Long loads

Cranes

Conveyors

Automated guided vehicles

Hanging garment systems

Summary

21 Order picking and packing

Introduction

Order picking concepts

Order picking equipment

Sortation

Picking area layout

Pick face size

Slotting

Pick routes

Information in order picking

E-fulfilment

Picking productivity

Replenishment

Packing

Summary

22 Receiving and dispatch

Introduction

Receiving processes

Dispatch processes

Cross-docking

Returned goods

Receiving and dispatch equipment

Layouts

Yard management

Summary

23 Warehouse design

Introduction

Strategic issues affecting warehousing

Design procedure

Design of specialist warehouses

Summary

24 Warehouse management and information

Introduction

Operational management

Information technology

Summary

Part five Freight transport

25 International logistics: modal choice

Introduction

Relative importance of the main modes of freight transport

Method of selection

Operational factors

Transport mode characteristics

Consignment factors

Cost and service requirements

Aspects of international trade

Summary

26 Maritime transport

Introduction

Structure of the industry

Common shipping terms

Surcharges

Documentation

Vessel classification and certification

Common ship types and their cargoes

Ports and cargo handling

Other factors

Summary

27 Air transport

Introduction

Structure of the industry

Air cargo handling

Types of air freighter

Documentation

Air hubs and spokes

Air freight pricing

Air cargo security

Summary

28 Rail and intermodal transport

Introduction

Intermodal equipment

Intermodal vehicles

Intermodal infrastructure

Mode shift grant schemes

Rail transport

Summary

29 Road freight transport: vehicle selection

Introduction

Main vehicle types

Types of operation

Load types and characteristics

Main types of vehicle body

The wider implications of vehicle selection

Vehicle acquisition

Summary

30 Road freight transport: vehicle costing

Introduction

Reasons for the use of road freight transport vehicle costing

Road transport costing – key information required

Vehicle standing costs

Vehicle running costs

Overhead costs

Costing the total transport operation

Whole life costing

Vehicle cost comparisons

Zero-based budgets

Direct product profitability

Summary

31 Road freight transport: planning and resourcing

Introduction

Key planning aspects of road freight transport

Main types of road freight transport

Transport resources: planning and operational requirements and optimization

Key issues concerning vehicle utilization

Fleet management

Other road freight transport information systems applications: telematics

Summary

32 Road freight transport: routeing and scheduling

Introduction

Vehicle routeing and scheduling issues

Manual methods of vehicle routeing and scheduling

Computer routeing and scheduling

Summary

33 International freight forwarding

Introduction

The role of the freight forwarder

Specialized services

Documentation

Cargo insurance

Project logistics

Common terms explained

Summary

Part six Outsourcing logistics

34 Outsourcing: operations and services

Introduction

Breadth of outsourcing

Operations provided by third-party companies

Categories of services available

Specialist value added services

Summary

35 Outsourcing: decision criteria

Introduction

Different types of operation: dedicated or multi-user?

Drivers and drawbacks of outsourcing logistics

Critical factors of choice

Summary

36 Outsourcing: the selection process

Introduction

Approach

Detailed steps

Summary

37 Outsourcing: management

Introduction

The need for management

Managing the relationship

Implementation planning

Monitoring an outsourced logistics operation

Summary

Part seven Operational management

38 Cost and performance monitoring

Introduction

Why monitor?

Different approaches to cost and performance monitoring

What to measure against?

A logistics operational planning and control system

Good practice

Influencing factors

Detailed metrics and KPIs

The presentation of metrics

Summary

39 Benchmarking

Introduction

Why should an organization engage in benchmarking?

How to conduct a benchmarking exercise

Formal benchmarking systems

Benchmarking distribution operations

Summary

40 Information and communication technology in the supply chain

Introduction

Basic communication

Supply chain planning

Big data

Warehousing

Inventory

Transport

Other applications

Trading using the internet – e-commerce

Summary

41 Security and safety

Introduction

International security measures

Strategic security measures

Tactical security measures

Safety in the distribution centre and warehouse

Summary

42 Logistics and the environment

Introduction

The European Union and environmental legislation

Logistics and environmental best practice

Alternative fuels

Summary

43 Humanitarian logistics

Introduction

Key differences

Key terms

Performance measurement

Pre-positioning of resources

Assessment and planning

The cluster approach

Distribution

Summary

Further reading

References

Acronyms and abbreviations

Index