Living the Brand :How to Transform Every Member of Your Organization into a Brand Champion

Publication subTitle :How to Transform Every Member of Your Organization into a Brand Champion

Author: Ind Nicholas  

Publisher: Kogan Page Ltd‎

Publication year: 2007

E-ISBN: 9780749452803

P-ISBN(Paperback): 9780749450830

Subject: F270 Economic theory and method

Keyword: 经济计划与管理,商品销售,贸易经济

Language: ENG

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Description

Living the Brand is a practical book which shows how organizations can empower and enthuse employees to create 'brand champions'. This approach can enhance employee commitment, improve service standards and focus efforts to deliver business goals.

Chapter

1 I’m genuinely feeling groovy

The story of Patagonia

The environmental cause

Chip is the brand

In Patagonia

Summary

Notes

2 Living brands

Defining brands

Corporate brands

People

Summary

Notes

3 Why people need vision and values

Why we go to work

Summary

Notes

4 Why organizations need purpose and values

A new model

Empowerment

The value of ideology

Attracting and retaining people

Certainty and uncertainty

The barriers

Summary

Notes

5 Defining the brand

A search for truth

The definition process: why simplicity and participation matter

The ‘B’ word

An integrated approach

Using the research

BBC

Virgin

V12 — Ferrari

Greenpeace International

Structuring the brand idea

Words, words, words

Summary

Notes

6 Bringing the brand to life

Actions of management

Brand books, games and videos

Brand champions

Brand workshops

Events

Human resources

Internal communications

External communications

Extranets

Brand innovation

Branding on the internet

Summary

Notes

7 Sustaining the brand: stories and myths

Why stories?

Effective stories

Different types of stories

Storytelling at Nike

The right stories

Summary

Notes

8 Measuring success

Evaluating intellectual capital

Evaluating brand commitment

The external perspective

The ROIT alternative

Analysing the results

The brand report

Summary

Notes

9 Managing the brand

Individuality

Identification

Corporate trauma

Whose responsibility?

Summary

Notes

10 Conclusion

Imaginative

Authentic

Courageous

Empowering

Index

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