Contents

Figures and tables list

01 People Risk in context

1.1 A quiet revolution in decision-making

1.2 The Global Financial Crisis

1.3 Failure to challenge

1.4 What is People Risk?

1.5 Structure of the book

1.6 Audience

Notes

02 Definition and models of People Risk

2.1 Introduction – what is People Risk?

2.2 An example of People Risk Management

2.3 Definition of People Risk

2.4 Models of People Risk

2.5 The People Risk Triangle

Notes

03 The human dimension of People Risk

3.1 Decision-making

3.2 Cognitive biases

3.3 Heuristics

3.4 Conflicts of interest

3.5 Systems of human decision-making

3.6 A hypothetical example

Notes

04 Case studies in People Risk

4.1 Summary of cases

4.2 The 4Is Model

4.3 Incidents

4.4 Individuals

4.5 Institutions

4.6 Industry

4.7 Lessons to be learned from the cases studied

Notes

05 People Risk Management Framework

5.1 Risk management

5.2 People and other Risks

5.3 People Risks in the Risk Management Framework

5.4 Internal and External People Risks

5.5 People Risk and Conduct Risk

5.6 People Mapping

5.7 Identifying and assessing People Risks

5.8 Escalation of People Risks

5.9 Appetite for People Risk

Notes

06 People Risk in the boardroom

6.1 Board governance and maturity

6.2 Boardroom dynamics

6.3 The role of the Chairperson

6.4 The role of the CEO

6.5 The warning signs

6.6 Monitoring board behaviour

6.7 What are the main People Risks in the boardroom?

6.8 Managing People Risk in the boardroom

Notes

07 The influence of organizational culture

7.1 Culture in context

7.2 Understanding risk culture

7.3 Embedding a risk culture

7.4 Values

7.5 Trust

7.6 Example of risk culture and values in action – managing Health and Safety

Notes

08 Roles and responsibilities

8.1 The Three Lines of Defence model

8.2 People Risk mitigation

8.3 Clarifying responsibilities in the lines of defence

8.4 High Reliability Organizations

8.5 The crucial role of Human Resources (HR)

8.6 Human Resources Risk Management

8.7 The Assurance functions

8.8 Auditing corporate culture

8.9 Values audit

Notes

09 Improving decision-making

9.1 Making the Invisible Visible

9.2 Improving individual decision-making

9.3 Decision-making process

9.4 Checklists and decision-making

Notes

10 Personal responsibility

10.1 Codes of Conduct

10.2 Personal responsibilities

10.3 Job Descriptions

10.4 Individual Interactions

10.5 Personalized Codes of Conduct

Notes

11 Conclusion

11.1 Lessons learned

11.2 Regulation of People Risk

11.3 Starting the journey

11.4 What will success look like?

11.5 The imperative for change

Notes

Glossary of terms and abbreviations

References

Index