Cover

Title

Copyright

Contents

List of figures

List of tables

Preface

Part One The state of training evaluation

1 Introduction

Summary of contents

A quick word about whom this book is for and how to use it

2 The power of training evaluation

What is the point of training evaluation?

Why training evaluation matters

Mind the gap – why training evaluation is not working

Getting it right – complete evaluation

Conclusion

Notes

3 The workplace, learning and performance

Introduction

All change

Does training work?

Complete evaluation

A model of workplace learning

Conclusion

Note

4 Where are we now?

Where do you start?

Kirkpatrick

How to use evaluation approaches

Future trends

Conclusions

Notes

Part Two Getting ready

5 Barriers to evaluation and how to overcome them

Introduction

Overcoming barriers

Conclusion

6 Planning an evaluation

The evaluation process

Ethics

Conclusion

Notes

7 Surveys, peer review evaluation, observation and other ways to evaluate

Introduction

Questionnaires

Using course data

Diaries and learning logs

Peer evaluation

Observation

Conclusion

Notes

8 Stakeholder evaluation

The importance of stakeholders

The most difficult evaluation ever

Who are stakeholders?

Gathering stakeholders’ views

Conclusion: The benefits of a stakeholder approach

Notes

Part Three Evaluation

9 Meaningful reaction measures: Moving beyond happy sheets

The perfect evaluation

The point of training – affective and utility reactions

Meaningful reaction questions

Conclusion

Notes

10 Rating scales: Measuring the effectiveness of training

Introduction: Arrows, balloons and waterfalls

Rating scales

Willingness to pay

Using images for evaluation

Conclusion

Notes

11 ‘Can do, will do’ – the importance of self-efficacy1

The most important thing you need to know about training

Why is self-efficacy important?

Self-efficacy and evaluation

Conclusion

Note

12 Training transfer and retention: Making training stick

As easy as riding a bike

Evaluating training transfer

More about transfer

Conclusion

Note

13 ‘What difference did the training make to you?’

The importance of words

Interviews

Organizing and running an interview

E-mail evaluation interviews

Focus groups

Analysing qualitative data

Conclusion

Note

14 Evaluating e-learning

Introduction: The challenge of e-learning

Evaluating e-learning readiness – employees and the organization

Evaluating the e-learning experience

How do you know that people have learnt?

Measuring the impact of e-learning through e-evaluation

Conclusion

Notes

15 Evaluating learning outcomes

Introduction: Acquiring knowledge, skills and attitudes

Different learning, different outcomes, different measures

Assessing whether staff have assimilated new attitudes, values or behaviours

Conclusion

Notes

16 Evaluating informal learning

You learn all the time

Expansive and restrictive learning organizations

Auditing learning cultures

Conclusion

17 Costs

How much?

‘Fair and feasible’: Costing training

What to cost

Presenting costs

Conclusion

Notes

Part Four Bringing it together

18 Presenting evaluation results

Introduction: Developing a communications and reporting strategy

Features of an effective communications and reporting strategy

Written reports

Metrics

Publishing articles

Conclusion

Notes

19 Complete evaluation checklist

Checklist questions

Conclusion

20 Bringing it all together

Introduction

Background

Afterwards

Conclusion

Notes

21 Boosting performance through complete evaluation

Annex 1

Information Sheet for participant

Consent Form

References

Index