“单枪匹马”还是“人多势众”——企业道歉者人数对消费者宽恕的影响

Publisher: 国家哲学社会科学学术期刊数据库

E-ISSN: 1008-3448|volume|4|38-48

ISSN: 1008-3448

Source: 南开管理评论, Vol.volume, Iss.4, 2017-01, pp. : 38-48

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Abstract