企业幽默能否化解消费者抱怨:幽默类型与关系范式的匹配
Publisher: 国家哲学社会科学学术期刊数据库
E-ISSN: 0439-755x|49|4|526-538
ISSN: 0439-755x
Source: 心理学报, Vol.49, Iss.4, 2017-01, pp. : 526-538
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Abstract