Culture and rapport promotion in service encounters: Protecting the ties that bind

Author： Chan Stanley Kam-Chung Bond Michael Spencer-Oatey Helen Rojo-Laurilla Mildred A.

Publisher： John Benjamins Publishing Company

ISSN： 0957-6851

Source： Journal of Asian Pacific Communication, Vol.14, Iss.2, 2004-01, pp. : 245-260

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