TECHNOLOGY INNOVATION LEADERSHIP IN DEVELOPMENT: A ‘MIDDLE EAST’ (WEST ASIA)PERSPECTIVE

TECHNOLOGY INNOVATION LEADERSHIP IN DEVELOPMENT: A ‘MIDDLE EAST’ (WEST ASIA)PERSPECTIVE

Library of Congress Cataloging-in-Publication Data

Contents

Foreword

Preface

References

Chapter 1: 21ST Century Sustainable Innovation Diffusion: Enabling Innovation Leaders and Developing Communities as Catalysts for Change

Abstract

Introduction

Clarification of Terminology

The 21st Century Innovation Paradigm

Innovation Leaders (And Developing Communities) as Catalysts for Change

Enabling Innovation Leadership within Developing Communities

Conclusion

References

Chapter 2: Ready or Not? Are Saudi Arabian Organizations Ready for e-Government?

Abstract

Introduction

Country Profile

E-Readiness Assessment Models

E-Readiness Assessment Methodology

Research Variables

Research Tool

Sample Size

Collected Data

Assessment Results

Discussion

E-Services

ICT Infrastructure

Human Skills

Conclusion

References

Chapter 3: Improving e-Government Performance through Enterprise Architecture

Abstract

Introduction

Measuring e-Government Performance

Stage Models

Service Quality

Performance Indicators

The Benefits of Enterprise Architecture

Measuring EA Effectiveness

The Enterprise Architecture Benefits Model

Relationship between EA and e-Government performance

Mapping EABM’s Benefits and e-Government Performance’s Variables

Model Development

Conclusion

References

Chapter 4: Green Gems: Leading Clean Technology Innovation Networks

Abstract

Introduction

Theoretical Background

Case Study

The Vessel Management System

Results

Problematization

Interessement

Enrolment

Mobilisation of Allies

Network Reconfiguration

Conclusion

References

Chapter 5: The Impact of Using Social Networking Sites (SNS) in Small and Medium Enterprises (SMEs) compared to Large Enterprises

Abstract

Introduction

Literature Review

Social Networking Sites

Social media and Organization

Objectives and Usage of SNS

Policies and Principles

Benefits / Obstacles

Methodology

Results

Adoption Time

Policy, Strategy and Guidelines

Management Role

Dealing with Comments, Suggestions and Complaints

Measurement

Benefits – Opportunities

Barriers - Challenges

Discussion

Conclusion

Recommendations

The Stage Model for Cultivating a Fruitful Social Networking Site

References

Chapter 6: Adoption of e-Commerce Services in the Kingdom of Saudi Arabia

Abstract

Introduction

E-Commerce Adoption and the Current Level

of e-Commerce Usage in KSA

E-Commerce in Developing Countries

Issues in Adopting e-Commerce

Why Sellers are Reluctant

to Use e-Commerce?

Establishing an e-Commerce Department

Cultural and Religious Values

Use of Local Language

Introducing New Strategies

Potential of the Saudi Arabian Market

E-Commerce Infrastructure in KSA

Telecommunication and Internet

Payment Mechanisms

Means of Delivery

E-Commerce and Basic Economic Elements in KSA

E-Commerce Services Problems in KSA

Cultural Influence and Online Buying/Selling

Competitive Advantage of Online Business

Delivery Issues

Few Online Payment Options

Poor ICT Infrastructure

Lack of e-Commerce Legislation

Lack of Public Trust

Suitability of Products for Online Selling

Lack of e-Commerce Experience

Low Profit Margins in Online Business

Resistance to Change

High Setup Costs for Online Business

Failure of the Postal System

Internet Censorship

E-Commerce and Strategies

of Developing Countries

E-Commerce’s Impact on International Trade

and Employment

E-Commerce’s Impact on the Local Retail Market

Gaps in Existing Literature

on e-Commerce in KSA

Advertising and Marketing Barriers

Language, Culture and Religious Limitations (Halal Food)

Media Selection

Customer Service/Satisfaction and Relationships

Conclusion

References

Chapter 7: The Internet of Everything: Assessing Its Impact on Business and Community

Abstract

Introduction

Theoretical Background

Method

Results and Analysis

Business

Community

Education

Health

Community Development

Conclusion

References

Chapter 8: Evaluating the Success of ICT in SMEs in Developing Countries

Abstract

Introduction

Small and Medium-Sized Enterprises (SMEs)

Characteristics of SMEs

Information and Communication Technologies (ICT)

ICT in SMEs

ICT in Developing Countries

ICT in SMEs in Developing Countries

Measuring the Success of ICT

The DeLone and McLean (1992, 2003)

The IS-Impact model

Saunders and Jones’ Model (1992)

3-D Model (1996)

Myers’s Model (1997)

Cameron & Whetten’s (1983) Seven Questions on Organizational Effectiveness Measurement

Developing a Measurement Success Model for ICT in SMEs in Developing Countries

The Content Analysis Process

Mapping and Analysing the Benefit Citations into Previous Studies and Models

The Proposed Model

Conclusion

References

Chapter 9: Advocating a Holistic Framework for Innovation Leadership as a Social Responsibility Imperative

Abstract

Introduction

Commonalities in Approach to Community Empowerment

Proactive Holistic Framework to Lead Innovation: A Social Responsibility Imperative

Nurturing Human Capital and Building Human Capability

Respecting Socio-Cultural Practice and Indigenous Knowledge as Cultural Wealth

Sustainable Innovation Policy and Practice

Conclusion

References

Chapter 10: Digital Innovation Strategies for Developing Communities in the New Century

Abstract

Introduction

Digital Innovation Strategies within Enabling Innovation Frameworks

Enabling Innovation Leaders and Developing Communities as Catalysts for Change

Evaluate the Readiness of Government Organizations for e-Government

Improve the Maturity of e-Government

Devise Innovative Green Information Solutions for developing clean technology industries

Support Small and Medium Enterprises in Their Use of Social Media

Implement Solutions with Sensitivity towards Social, Cultural and Economic Factors Impacting Upon e-Commerce Adoption

Implement Monitoring Tools to Ensure That the Community Reaps the Benefits of the Internet

Equip Small Businesses with Tools to Evaluate the Effectiveness of ICT

Advocating a Holistic Framework for Innovation Leadership as a Social Responsibility Imperative

Concluding Remarks

References

Editors’ Contact Information

Index