Multilingual Information Management

Foreword: Outside in the ICT machine

Acknowledgments

List of abbreviations

1 - Introduction

Part One Multilingual information and ICT needs

2 - Information and translators

2.1 - Information, communication and information systems

2.1.1 - Information

2.1.2 - Communication

2.1.3 - Information systems

2.2 - Multilingual information professionals

2.2.1 - The role of the translator

3 - Technology and translation

3.1 - Tools to support translators

3.2 - Translation tools: origins and evolution

3.3 - The translator’s workstation

3.4 - CAT tools and freelance translators

4 - Information Literacy and Multilingual Information Management

4.1 - Information Literacy and Multilingual Information Professionals

4.2 - Information Literacy defined

4.3 - Information Literacy models and perspectives

4.4 - Information Literacy in the workplace

4.5 - Training information literate MIPs

5 - A strategic approach to adopt ICT: from using information and communication technology to making use of informati...

5.1 - The Information Systems approach to ICT

5.2 - Information Systems strategy

5.3 - IS and ICT adoption in small businesses

5.3.1 - ICT and SMEs

5.3.2 - Models of ICT adoption in SMEs

5.3.3 - ICT adoption factors in SMEs: motivators and inhibitors

5.3.3.1 - Motivators

5.3.3.2 - Inhibitors

5.3.4 - Success factors for ICT implementation in SMEs

5.3.5 - SMEs and ICT sophistication

Part Two Multilingual information and perspectives on ICT

6 - A research framework for Multilingual Information Management

6.1 - Informant domains

6.2 - Development of the conceptual framework

6.3 - A research model of Multilingual Information Management

6.3.1 - ICT support for activities

6.3.1.1 - Document production

6.3.1.2 - Information search and retrieval

6.3.1.3 - Translation creation

6.3.1.4 - Communication

6.3.1.5 - Marketing and work procurement

6.3.1.6 - Business management

6.3.1.7 - An extended view of MIM activities

6.3.2 - Determinants of ICT adoption

6.3.3 - Impacts of specialised ICT adoption

6.3.4 - Strengths and limitations of the research model

7 - Research methods for studying multilingual information management: an empirical investigation

7.1 - Research approaches

7.2 - Selecting a suitable approach

7.3 - How to explore ICT adoption and use

7.3.1 - Questionnaire design considerations

7.3.2 - Instruments and structure of the questionnaire

7.3.2.1 - Section A: Translator profile

7.3.2.2 - Section B: Information Technology usage

7.3.2.3 - Section C: Internet usage

7.3.2.4 - Section D: IT strategy

7.3.3 - Questionnaire refinement

7.4 - How to analyse organisational impacts and evaluate ICT sophistication

7.4.1 - Online questionnaire design considerations

7.4.1.1 - An online survey

7.4.2 - Instruments and structure of the online questionnaire

7.4.2.1 - CAT tools: terminology management tools and translation memory

7.4.2.2 - Translation business characteristics

7.4.3 - Online survey trial and piloting of the questionnaire

7.5 - The data analysis scheme

7.5.1 - A quantitative data analysis approach

7.5.1.1 - Addressing non-response bias and generalisation of results

7.5.1.2 - Exploring relationships between variables: chi-square, logistic regression and discriminant analysis

7.5.1.3 - Using factor analysis to measure the perceptions of CAT Tools

7.5.1.4 - Using ANOVA to compare CAT tool perceptions between adopters and non-adopters

7.5.2 - A qualitative data analysis approach

7.5.2.1 - Data reduction

7.5.2.2 - Data display

7.5.2.3 - Conclusion drawing and verification

8 - Needs and perspectives of multilingual information professionals: findings of an empirical study

8.1 - Characteristics of MIPs

8.1.1 - Age, experience and gender

8.1.2 - Educational level and qualifications

8.1.3 - Translation as business

8.2 - ICT adoption

8.2.1 - Familiarity and experience with ICT

8.2.1.1 - Document production activities

8.2.1.2 - Information search and retrieval activities

8.2.1.3 - Business management activities

8.2.1.4 - Translation creation activities

8.2.1.5 - Communication activities

8.2.1.6 - Marketing and work procurement activities

8.2.2 - Relationship between ICT usage and familiarity and experience with ICT

8.3 - CAT tool adoption

8.3.1 - CAT tool adoption, other ICT adoption and freelance translators’ activities

8.3.2 - Predicting CAT tools adoption in relation to ICT through a logistic regression model and chi-square tests

8.4 - The characteristics of freelance translators adopting CAT tools

8.5 - The characteristics of the freelance translation businesses adopting CAT tools

8.6 - Perceptions of ICT and perceptions of CAT Tools

8.6.1 - Factor analysis on freelance translators’ perceptions of ICT

8.6.2 - Factor analysis on the perceptions of CAT tools

8.6.3 - A comparison of factor analysis results for perceptions of CAT tools and ICT in general

8.6.4 - A comparison of CAT tool perceptions of adopters and non-adopters

8.6.5 - Level of CAT experience and CAT perceptions

8.6.6 - Technology attributes affecting CAT tool adoption

8.7 - Impacts of CAT tool adoption

8.8 - Summary of needs and perspectives

Part Three Multilingual Information Management: matching needs and perspectives

9 - From PLEs to PLWEs: a Multilingual Information Management System

9.1 - Personal Learning Environments (PLEs)

9.2 - Personal Learning and Working Environments (PLWEs)

9.3 - A Multilingual Information Management System

9.4 - Structure of an MIMS

References

Appendix 1. Translators in the 21st century: a study of skills, software and strategies

Appendix 2. Online survey for CAT tools adopters

Appendix 3. Online survey for CAT tools non-adopters

Appendix 4. Addressing non-response bias: Mann-Whitney test between early and late respondents

Appendix 5. Qualitative analysis form

Appendix 6. Summary of qualitative data analysis

1 - Data collection

2 - Data reduction

3 - Data displays

4 - Conclusion drawing/verification

Index

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