Service Failure and Recovery in Electronic Retailing: An Investigation of Product-Oriented and Service-Oriented Transactions

Publisher: IGI Global_journal

E-ISSN: 1533-7979|22|3|1-15

ISSN: 1040-1628

Source: Information Resources Management Journal (IRMJ), Vol.22, Iss.3, 2009-07, pp. : 1-15

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

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Abstract