Service Failure and Recovery in Electronic Retailing: An Investigation of Product-Oriented and Service-Oriented Transactions
Publisher: IGI Global_journal
E-ISSN: 1533-7979|22|3|1-15
ISSN: 1040-1628
Source: Information Resources Management Journal (IRMJ), Vol.22, Iss.3, 2009-07, pp. : 1-15
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract