Users as Developers: A Field Study of Call Centre Knowledge Work

Publisher: IGI Global_journal

E-ISSN: 1546-5012|19|4|42-56

ISSN: 1546-2234

Source: Journal of Organizational and End User Computing (JOEUC), Vol.19, Iss.4, 2007-10, pp. : 42-56

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

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Abstract