User-Centred Systems Design as Organizational Change: A Longitudinal Action Research Project to Improve Usability and the Computerized Work Environment in a Public Authority

Publisher： IGI Global_journal

E-ISSN： 1548-3916|5|3|13-53

ISSN： 1548-3908

Source： International Journal of Technology and Human Interaction (IJTHI), Vol.5, Iss.3, 2009-07, pp. : 13-53

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