Analysis of customer satisfaction in hospital by using Importance-Performance Analysis (IPA) and Customer Satisfaction Index (CSI)

Publisher： Edp Sciences

E-ISSN： 2261-236x|154|issue|01098-01098

ISSN： 2261-236x

Source： MATEC Web of conference, Vol.154, Iss.issue, 2018-02, pp. : 01098-01098

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