Analysing complaint intentions in online shopping: the antecedents of justice and technology use and the mediator of customer satisfaction

Publisher: Taylor & Francis Ltd

E-ISSN: 1362-3001|34|1|69-80

ISSN: 1362-3001

Source: Behaviour and Information Technology, Vol.34, Iss.1, 2015-01, pp. : 69-80

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