Impact of Customer Traffic and Service Process Outsourcing Levels on e‐Retailer Operational Performance

E-ISSN： 1937-5956|24|11|1794-1811

ISSN： 1059-1478

Source： PRODUCTION AND OPERATIONS MANAGEMENT, Vol.24, Iss.11, 2015-11, pp. : 1794-1811

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Increasing operational efficiency through improved customer service: process maintenance case

By Auramo Jaana Tanskanen Kari Småros Johanna

International Journal of Logistics, Vol. 7, Iss. 3, 2004-09 ,pp. : 167-180

Taylor & Francis Ltd

Access to resources Recommend Favorite

The impact of high-performance work systems in the health-care industry: employee reactions, service quality, customer satisfaction, and customer loyalty

By Lee Sang M.

The Service Industries Journal, Vol. 32, Iss. 1, 2012-01 ,pp. : 17-36

Routledge Ltd

Access to resources Recommend Favorite

A re-examination of the antecedents and impact of customer participation in service

By Wu Cedric Hsi-Jui

The Service Industries Journal, Vol. 31, Iss. 6, 2011-05 ,pp. : 863-876

Routledge Ltd

Access to resources Recommend Favorite

E-customer service capability and value creation

By Eng Teck-Yong

The Service Industries Journal, Vol. 28, Iss. 9, 2008-11 ,pp. : 1293-1306

Routledge Ltd

Access to resources Recommend Favorite

The impact of material and service outsourcing on employment in Thailand's manufacturing industries

By Thangavelu Shandre M. Chongvilaivan Aekapol

Applied Economics, Vol. 43, Iss. 27, 2011-11 ,pp. : 3931-3944

Routledge Ltd

Access to resources Recommend Favorite