Using an adapted approach to the Kano model to identify patient needs from various patient roles

Author： Gustavsson Susanne   Gremyr Ida   Sarenmalm Elisabeth Kenne  

Publisher： Emerald Group Publishing Ltd

E-ISSN： 1754-274X|28|1|151-162

ISSN： 1754-2731

Source： The TQM Journal, Vol.28, Iss.1, 2016-01, pp. : 151-162

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