Measurement of Service Efficiency in Different Types of Banking Services: Mass Services, Service Factories, Service Shops, and Professional Services

Publisher： IGI Global_journal

E-ISSN： 1947-9603|4|1|47-67

ISSN： 1947-959x

Source： International Journal of Service Science, Management, Engineering, and Technology (IJSSMET), Vol.4, Iss.1, 2013-01, pp. : 47-67

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