Deriving Principles for Guiding Service Encounters: A Participative Design Research Approach

Publisher： IGI Global_journal

E-ISSN： 1935-5696|5|1|1-16

ISSN： 1935-5688

Source： International Journal of Information Systems in the Service Sector (IJISSS), Vol.5, Iss.1, 2013-01, pp. : 1-16

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