C

Contents

Preface

Acknowledgments

About the Authors

Introduction

Chapter 1 - Analyze and Apply Critical Judgment

Real World Challenge Bailey's Story, Part 1

Standard 1: Analyze and Apply Critical Judgment

Facilitating the Collection and Interpretation of Data

Demonstrating Deep Knowledge

Presenting Evidence That Supports Conclusions

An Example of an Effective Application of Standard 1

An Example of a Less Effective Application of Standard 1

Reflection

Power Points

Summary

Chapter 2 - Facilitate Deriving Meaning and Engagement

Real World Challenge Bailey's Story, Part 2

Standard 2: Facilitate Deriving Meaning and Engagement

Creating Meaning

Identifying Systemic Performance Factors

Categorizing Performance Factors

Comprehending Implications

Building Supportive Relationships

Establishing Norms

Developing Agendas

Facilitating Group Communication

Building Commitment

Using Stories

Gaining Commitments

An Example of an Effective Application of Standard 2

An Example of a Less Effective Application of Standard 2

Reflection

Power Points

Summary

Chapter 3 - Focus on Systemic Factors

Real World Challenge—Bailey's Story, Part 3

Standard 3: Focus on Systemic Factors

Identifying Systemic and Interdependent Factors

Selecting a Suite of Aligned Interventions

Building Higher-Order Skills

An Example of an Effective Application of Standard 3

An Example of a Less Effective Application of Standard 3

Reflection

Power Points

Summary

Chapter 4 - Plan and Record

Real World Challenge—Bailey's Story, Part 4

Standard 4: Plan and Record

Recommending What Works

Developing the Plan

Communicating the Work Ahead

Documenting the Decisions

An Example of an Effective Application of Standard 4

An Example of a Less Effective Application of Standard 4

Reflection

Power Points

Summary

Chapter 5 - Organize and Manage Efforts and Resources

Real World Challenge—Bailey's Story, Part 5

Standard 5: Organize and Manage Efforts and Resources

Chunking the Work Into Manageable Steps

Distributing the Work

Coordinating and Orchestrating

An Example of an Effective Application of Standard 5

An Example of a Less Effective Application of Standard 5

Reflection

Power Points

Summary

Chapter 6 - Guide and Focus Collaborative Improvement

Real World Challenge—Bailey's Story, Part 6

Standard 6: Guide and Focus Collaborative Improvement

Starting With Your Inner Circle

Reaching Out to a Wider Circle

Aligning Performance Foundations and Targets

Providing Relevant Information

Modeling the Right Behaviors

Taking on the Hard Decisions

An Example of an Effective Application of Standard 6

An Example of a Less Effective Application of Standard 6

Reflection

Power Points

Summary

Chapter 7 - Build Capacity

Real World Challenge—Bailey's Story, Part 7

Standard 7: Build Capacity

Using Effective Adult Interventions

Coaching and Giving Feedback

Asking Questions

Facilitating Study

Facilitating Sharing

Facilitating Adoption

An Example of an Effective Application of Standard 7

An Example of a Less Effective Application of Standard 7

Reflection

Power Points

Summar

Chapter 8 - Demonstrate Organizational Sensitivity

Real World Challenge—Bailey's Story, Part 8

Standard 8: Demonstrate Organizational Sensitivity

Establishing Credibility

Following Accepted Rules

Demonstrating Professionalism

Valuing Others' Positions and Views

Keeping People Engaged

An Example of an Effective Application of Standard 8

An Example of a Less Effective Application of Standard 8

Reflection

Power Points

Summary

Chapter 9 - Monitor Accountability and Adoption

Real World Challenge—Bailey's Story, Part 9

Standard 9: Monitor Accountability and Adoption

Paying Attention Purposely

Taking Corrective Action

Addressing Underperformance

Recognizing and Communicating

Aligning

An Example of an Effective Application of Standard 9

An Example of a Less Effective Application of Standard 9

Reflection

Power Points

Summary

Chapter 10 - Implement for Sustainability

Real World Challenge—Bailey's Story, Part 10

Standard 10: Implement for Sustainability

Ensuring Continuity

Transferring Ownership

Facilitating Evaluation

Gaining Commitment

Improving Continuously

An Example of an Effective Application of Standard 10

An Example of a Less Effective Application of Standard 10

Reflection

Power Points

Summary

Readiness Assessment

Resources Listed by Chapter

References

Index