Chapter
1.6 Objectives of iwa manuals of best practice series
2. SYSTEMS OF PERFORMANCE INDICATORS
2.1 Performance indicators system
2.2 Requirements for the definition of a system of performance indicators
Context information and other data elements
3. FROM PERFORMANCE ASSESSMENT TO IMPROVEMENT
3.1 Performance indicators as the foundation of benchmarking
3.2 What is benchmarking?
3.3 Why should you benchmark?
3.4 The IWA Benchmarking Framework
4. FROM PERFORMANCE ASSESSMENT TO INFRASTRUCTURE ASSET MANAGEMENT
4.1 What is infrastructure asset management?
4.2 Why should you implement an IAM approach?
4.3 The IWA IAM framework
5. THE IWA SYSTEM OF PERFORMANCE INDICATORS
Context information and other system data
5.3 Using the IWA system of performance indicators
5.4 Performance indicators
Water resources indicators
Quality of service indicators
Economic and financial indicators
Types of explanatory factors
Performance indicators and variables as explanatory factors
Other explanatory factors
6.2 Complete data quality management: Accuracy and reliability
6.3 A new focus on data quality
7. IMPLEMENTATION OF A PI SYSTEM
7.2 Using IWA indicators in a performance measurement system
7.3 Definition of the objectives
7.4 Definition of strategies
7.5 Establishment of the critical success factors
7.6 Establishment of a performance indicators system
Definition of the strategic performance assessment policy
Selection of the PI to be assessed
7.7 Assessment of the performance indicators
7.8 Continuous improvement
8. EXAMPLES OF APPLICATION
8.2 Case 1: Leverage effect of the regulatory quality of service assessment system in Portugal
Summary of the performace assessment system
8.3 Case 2: Performance assessment system of urban water supply in China
Performance assessment process
8.4 Case 3: AQUARATING: An international standard for assessing water and wastewater services
Performance assessment process
Summary of the performance assessment system
Performance assessment process
Summary of the performance assessment system
8.6 Case 5: TRUST/AWARE-P: from incipient to leading-edge IAM planning implementations
Performance assessment process
The AWARE-P open-source software
9. REFERENCES AND SELECTED BIBLIOGRAPHY
PART II – SPECIFICATION OF THE IWA PI SYSTEM
1.1 Water balance definitions
Definition of water supply system inputs and outputs
1.2 Organisation functions
1.3 Financial definitions (see also part i, point 5.4, economic and financial indicators)
Impact on Financial Ratios
1.4 Complementary definitions
2. PERFORMANCE INDICATORS
2.2 Quick reference listing of the IWA PI
2.3 Water resources indicators
Technical services personnel per activity
Personnel health and safety
Transmission and distribution
2.6 Operational indicators
Inspection and maintenance of physical assets
Instrumentation calibration
Electrical and signal transmission equipment inspection
Mains, valves and service connection rehabilitation
2.7 Quality of service indicators
Public taps and standpipes
Pressure and continuity of supply
Quality of supplied water
Service connection and meter installation and repair
2.8 Economic and financial indicators
Composition of running costs per type of costs
Composition of running costs per main function of the water utility
Composition of running costs per technical function activity
Composition of capital costs
3.1 Section A – Water volume data
3.2 Section B – Personnel data
3.3 Section C – Physical assets data
Transmission and distribuition network
Metering and control equipment
3.4 Section D – Operational data
Inspection and maintenance
Network pressure and service continuity
3.5 Section E – Demography and customer data
3.6 Section F – Quality of service data
3.7 Section G – Economic and financial data
3.8 Section H – Time data
3.9 Variables alphabetical lists
Water volume data, page II-276
Personnel data, page II-286
Physical assets data, page II-297
Operational data, page II-304
Demography (and customer) data, page II-324
Quality of service data, page II-328
Economic and financial data, page II-334
4.1 Quick reference CI listing
Impounding reservoir storage
Transmission and distribution storage tanks/Service reservoirs
Transmission and distribution network
Private pumping systems and tanks
4.5 Consumption and peak factors
Consumption per type of customer
Peak factors of supplied and exported water
4.6 Demography and economics
Raw water quality – Source types
5. UNCERTAINTIES AND UNCERTAINTY PROPAGATION
Accuracy, reliability and uncertainty
Law of propagation of uncertainty
Performance Indicators for Water Supply Services
( Manual of Best Practice Series )
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