Description
This book identifies key factors necessary for a well-functioning information infrastructure and explores how information culture impacts the management of public information, stressing the need for a proactive and holistic information management approach amidst e-Government development.
In an effort to deal with an organization's scattered information resources, Enterprise Content Management, Records Management and Information Culture Amidst E-Government Development investigates the key differences between Enterprise Content Management (ECM) and Records Management (RM), the impact of e-Government development on information management and the role of information in enhancing accountability and transparency of government institutions. The book hence identifies factors that contribute to a well-functioning information infrastructure and further explores how information culture impacts the management of public information. It highlights the Records Continuum Model (RCM) thinking as a more progressive way of managing digital information in an era of pluralization of government information. It also emphasizes the need for information/records management skills amidst e-Government development. Ideas about records, information, and content management have fundamentally changed and developed because of increasing digitalization. Though not fully harmonized, these new ideas commonly stress and underpin the need for a proactive and holistic information management approach. Th
Chapter
1 e-Government development and its impact on information management
1.1 e-Government development
1.2 The public sector information directive
1.3 Information infrastructure
1.3.1 Electronic archiving and registration
1.3.2 The development of common specifications
1.3.3 Business process management and information management
2.1 The current information landscape and the proliferating information acronyms
2.1.1 Document management (DM)
2.1.2 Information resource management (IRM)
2.1.3 Web content management (WCM)
2.1.4 Information governance (IG)
2.1.5 Enterprise content management (ECM)
2.1.6 Enterprise content management and records management (ECRM)
2.3 Records and their role in society
2.5 Electronic records management systems
3 Enterprise content management (ECM)
3.1 Enterprise content management
3.2 Enterprise content management definitions
3.3 ECM development driving factors
3.4 Structured, weakly structured, and unstructured content
3.5 The ECM salient factors
3.5.1 Enterprise architecture
3.5.2 Business process management
3.5.5 Knowledge management
3.5.7 The life cycle information management
4 Two principles governing the management of records
4.2 The Records Continuum Model
4.3 The use of the models in practice
5 Differences and similarities between enterprise content management and records management
5.2 The study on the information management strategies of the two Swedish municipalities
5.3 The literature review results
5.4 The overlap between enterprise content management and the information management strategies of the two municipalities
Appendix A Interview guide—The study on the information management strategies of the municipalities
A.1 The management of structured and unstructured information
A.2 ECM is closely linked to business process analysis (Macmillan and Huff, 2009; Butler Group, 2003). In order to identify...
A.3 Information management systems and enterprise architecture
A.4 E-Government and e-services have meant increased transparency, accountability, and interaction with the citizens throug...
A.5 Organizational changes
A.6 Effective information management aims to elevate efficiency, enable organizations to meet with compliance and to delive...
A.7 Collaboration and information dissemination
A.8 Repurposing of information
A.10 Knowledge capture is an important aspect of the ECM strategy and this might be of great disadvantage when employees re...
A.11 Long-term preservation of information
6.2 Definitions of information culture
6.3 Information culture models and typologies
6.4 Information culture and business success
6.5 Exploring information culture using the Information Culture Framework (ICF)
6.6 The records governance model and trust in organizational systems
7 Accountability, transparency, and the role of information management
7.2 Transparency and accountability
7.3 Access to government information
7.4 Promoting transparency and accountability
7.5 Addressing past harms in postconflict societies
Enterprise Content Management, Records Management and Information Culture Amidst E-Government Development
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