The effects of an integrative supply chain strategy on customer service and financial performance: an analysis of direct versus indirect relationships

Author： Vickery S.K.   Jayaram J.   Droge C.   Calantone R.  

Publisher： Elsevier

ISSN： 0272-6963

Source： Journal of Operations Management, Vol.21, Iss.5, 2003-12, pp. : 523-539

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