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Author: Maheshkumar S.
Publisher: Inderscience Publishers
ISSN: 1460-6739
Source: International Journal of Process Management and Benchmarking, Vol.3, Iss.1, 2009-06, pp. : 24-46
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International Journal of Process Management and Benchmarking, Vol. 2, Iss. 3, 2008-04 ,pp. :
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