Performance evaluation of e-government services using balanced scorecard: An empirical study in Jordan

Author： Alhyari Salah Alazab Moutaz Venkatraman Sitalakshmi Alazab Mamoun Alazab Ammar

ISSN： 1463-5771

Source： Benchmarking: An International Journal, Vol.20, Iss.4, 2013-07, pp. : 512-536

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