Service quality management in hospitality, tourism and leisure - Jay Kandampully, Connie Mok and Beverley Sparks (Eds.), The Haworth Press, Binghamton, NY, 2001, ISBN 0-7890-1141-7

Author： McLean F.  

Publisher： Elsevier

ISSN： 0261-5177

Source： Tourism Management, Vol.24, Iss.1, 2003-02, pp. : 115-116

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