Linking employee perceptions of collective efficacy in self-managing service teams with customer-perceived service quality: A psychometric assessment

Author: Jong Ad de   Wetzels Martin   Ruyter Ko de  

Publisher: Emerald Group Publishing Ltd

ISSN: 0956-4233

Source: International Journal of Service Industry Management, Vol.19, Iss.3, 2008-06, pp. : 353-378

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Abstract