Probabilistic comparison of call centres in a group decision process

Author： Conde Annibal Parracho Sant'Anna   Felipe Quintas  

Publisher： Inderscience Publishers

ISSN： 1462-4621

Source： International Journal of Management and Decision Making, Vol.11, Iss.5-6, 2011-10, pp. : 417-437

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Business process modelling, simulation and reengineering: call centres

By Doomun Razvi   Jungum Nevin Vunka  

Business Process Management Journal, Vol. 14, Iss. 6, 2008-11 ,pp. : 838-848

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

A comparison of competing structural models in call centres: prospects for value creation

By Jaaron Ayham   Backhouse Chris  

International Journal of Services and Operations Management, Vol. 10, Iss. 3, 2011-10 ,pp. : 294-315

Inderscience Publishers

Access to resources Recommend Favorite

A Linguistic Decision Process in Group Decision Making

By Herrera F.  

Group Decision and Negotiation, Vol. 5, Iss. 2, 1996-01 ,pp. : 165-176

Springer Publishing Company

Access to resources Recommend Favorite

Technology and Group Decision Process in Going-Concern Judgements

By Ho J.L.Y.  

Group Decision and Negotiation, Vol. 8, Iss. 1, 1999-01 ,pp. : 33-49

Springer Publishing Company

Access to resources Recommend Favorite

The application of knowledge management in call centres

By Koh S.C.L.   Gunasekaran A   Thomas A   Arunachalam S  

Journal of Knowledge Management, Vol. 9, Iss. 4, 2005-04 ,pp. : 56-69

Emerald Group Publishing Ltd

Access to resources Recommend Favorite