Capacity sizing in the presence of a common shared resource: Dimensioning an inbound call center

Author: Aksin O.Z.   Harker P.T.  

Publisher: Elsevier

ISSN: 0377-2217

Source: European Journal of Operational Research, Vol.147, Iss.3, 2003-06, pp. : 464-483

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract