Effects of Prompt Style on User Responses to an Automated Banking Service Using Word-Spotting

Author： McInnes F.R.   Nairn I.A.   Attwater D.J.   Jack M.A.  

Publisher： Springer Publishing Company

ISSN： 1358-3948

Source： BT Technology Journal, Vol.17, Iss.1, 1999-01, pp. : 160-171

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