Author： Carroll John M.
Publisher： Taylor & Francis Ltd
ISSN： 1362-3001
Source： Behaviour and Information Technology, Vol.15, Iss.4, 1996-07, pp. : 266-275
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Abstract
Abstract. Scenarios of use support the integration of cognitive and organizational approaches to human-computer interaction HCI by providing a rich representation of activity from which cognitive and organizational perspectives can be developed. In this paper, a 'cognitive' approach to scenario-based analysis and design-one focused on causal relationships implicit in episodes of individual problem-solving and learning-is extended by emphasizing an organizational work view of social causes and effects.
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