Harnessing knowledge workers' participation for IT planning effectiveness: the informational and motivational mediating effects of users' microplanning behaviour

Author： Sahraoui Sofiane

Publisher： Taylor & Francis Ltd

ISSN： 1362-3001

Source： Behaviour and Information Technology, Vol.20, Iss.1, 2001-01, pp. : 69-77

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Abstract

In most organizations, knowledge is produced on a continuous basis such that formal planning methods fail to capture it on time for utilization into effective IT solutions. Microplanning, as user-led informal planning behaviour, allows users as knowledge workers to continuously use their knowledge and skills to identify opportunities for using IT or replanning its existing use. This is the informational effect of microplanning. Microplanning is also an empowering process which enhances users' own motivation. This empowerment effect is referred to as the motivational effect. User microplanning behaviour therefore constitutes the main construct of the model of microplanning effectiveness described in this study. It yields effectiveness through two paths, informational and motivational. After operational definitions for the variables were derived, the two main hypotheses of the study were empirically tested on a sample of 263 knowledge workers. Results of the study fully support the informational and motivational effects of microplanning.