Hidden menu options in automated human - computer telephone dialogues: dissonance in the user's mental model

Author： Wilke J.   McInnes F.   Jack M. A.   Littlewood P.  

Publisher： Taylor & Francis Ltd

ISSN： 1362-3001

Source： Behaviour and Information Technology, Vol.26, Iss.6, 2007-11, pp. : 517-534

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