Author： Massheder Keith Finch Edward
Publisher： Emerald Group Publishing Ltd
ISSN： 0263-2772
Source： Facilities, Vol.16, Iss.5-6, 1998-05, pp. : 123-127
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Abstract
This is the second of two papers looking at the use of benchmarking in the UK (the preceding paper appeared in the previous issue of Facilities). It looks specifically at the types of metric used to assess facility performance. The study is based on a survey of 25 of the top 100 UK organisations.
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