Impala 1991-2011: 20 years of ILL in Belgium

Author: Corthouts Jan   Borm Julien Van   Eynde Michèle Van den  

Publisher: Emerald Group Publishing Ltd

ISSN: 0264-1615

Source: Interlending & Document Supply, Vol.39, Iss.2, 2011-05, pp. : 101-110

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Abstract

Purpose ‐ The purpose of this paper is to describe the development of interlending and document supply in Belgium ‐ particularly in relation to Impala, a system for facilitating the service. Design/methodology/approach ‐ The history of Belgium, its libraries and interlending and document supply is described. Findings ‐ The paper finds that Impala has been an outstanding success in facilitating a fast and cost-effective service with a high satisfaction rate. Originality/value ‐ The paper is of importance to all librarians who are interested in nationwide resource-sharing schemes.