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By Parlamis Jennifer D.   Allred Keith G.   Block Caryn  

International Journal of Conflict Management, Vol. 21, Iss. 3, 2010-07 ,pp. : 260-280

Emerald Group Publishing Ltd

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A comparative evaluation of the effects of trait Emotional Intelligence and emotion regulation on affect at work and job satisfaction

By Kafetsios Konstantinos   Loumakou Mary  

International Journal of Work Organisation and Emotion, Vol. 2, Iss. 1, 2007-05 ,pp. : 71-87

Inderscience Publishers

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Consumers' emotional responses to service encounters: the influence of the service provider

By Price Linda L   Arnould Eric J   Deibler Sheila L  

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Emerald Group Publishing Ltd

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`emotion Here, Emotion There, Emotional Organisations Everywhere'

By Bolton S.C.  

Critical Perspectives on Accounting, Vol. 11, Iss. 2, 2000-04 ,pp. : 155-171

Academic Press

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Emotional intractability: gender, anger, aggression and rumination in conflict

By Coleman Peter T.   Goldman Jennifer S.   Kugler Katharina  

International Journal of Conflict Management, Vol. 20, Iss. 2, 2009-04 ,pp. : 113-131

Emerald Group Publishing Ltd

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